IAppendix I
KPI dictionary & board dashboard
Definitions, formulas, thresholds and cadence for the KPIs governing the board dashboard.
APPENDIX I - KPI DICTIONARY AND BOARD DASHBOARD
- ▸Profitability
- ▸CADEN
- ▸METRIC OWNER THRESHOLD LOGIC
- ▸CE
Gross margin Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Delivery margin Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.EBITDA Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Cash burn Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Runway Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Effective day Month Owner assigned in Green/amber/red threshold to be set after first 2 rate ly operating dashboard quarters of actual data.
Discounting Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Partner margin Month Owner assigned in Green/amber/red threshold to be set after first 2 leakage ly operating dashboard quarters of actual data.
APPENDIX I - KPI DICTIONARY AND BOARD DASHBOARD
- ▸Recurring quality
- ▸CADEN
- ▸METRIC OWNER THRESHOLD LOGIC
- ▸CE
MRR Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.ARR Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Logo retention Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Net revenue Month Owner assigned in Green/amber/red threshold to be set after first 2 retention ly operating dashboard quarters of actual data.
Churn Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Portal active Month Owner assigned in Green/amber/red threshold to be set after first 2 users ly operating dashboard quarters of actual data.
Threat Intel Month Owner assigned in Green/amber/red threshold to be set after first 2 API usage ly operating dashboard quarters of actual data.
Retainer Month Owner assigned in Green/amber/red threshold to be set after first 2 renewal rate ly operating dashboard quarters of actual data.
APPENDIX I - KPI DICTIONARY AND BOARD DASHBOARD
- ▸Delivery quality
- ▸CADEN
- ▸METRIC OWNER THRESHOLD LOGIC
- ▸CE
Utilization Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Report cycle Month Owner assigned in Green/amber/red threshold to be set after first 2 time ly operating dashboard quarters of actual data.
QA rework Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Finding Month Owner assigned in Green/amber/red threshold to be set after first 2 reproducibility ly operating dashboard quarters of actual data.
Retest Month Owner assigned in Green/amber/red threshold to be set after first 2 conversion ly operating dashboard quarters of actual data.
Client NPS Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Scope incidents Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Evidence Month Owner assigned in Green/amber/red threshold to be set after first 2 completeness ly operating dashboard quarters of actual data.
APPENDIX I - KPI DICTIONARY AND BOARD DASHBOARD
- ▸Product/IP
- ▸CADEN
- ▸METRIC OWNER THRESHOLD LOGIC
- ▸CE
Product ARR Mont Owner assigned in Green/amber/red threshold to be set after first
hly operating dashboard 2 quarters of actual data.Activation rate Mont Owner assigned in Green/amber/red threshold to be set after first
hly operating dashboard 2 quarters of actual data.Weekly active users Mont Owner assigned in Green/amber/red threshold to be set after first
hly operating dashboard 2 quarters of actual data.Support tickets Mont Owner assigned in Green/amber/red threshold to be set after first
hly operating dashboard 2 quarters of actual data.Uptime Mont Owner assigned in Green/amber/red threshold to be set after first
hly operating dashboard 2 quarters of actual data.Security incidents Mont Owner assigned in Green/amber/red threshold to be set after first
hly operating dashboard 2 quarters of actual data.Feature adoption Mont Owner assigned in Green/amber/red threshold to be set after first
hly operating dashboard 2 quarters of actual data.IP documentation Mont Owner assigned in Green/amber/red threshold to be set after first completeness hly operating dashboard 2 quarters of actual data.
APPENDIX I - KPI DICTIONARY AND BOARD DASHBOARD
- ▸People
- ▸CADEN
- ▸METRIC OWNER THRESHOLD LOGIC
- ▸CE
Headcount Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Revenue per Month Owner assigned in Green/amber/red threshold to be set after first 2 FTE ly operating dashboard quarters of actual data.
Training hours Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Certifications Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Attrition Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Bench capacity Month Owner assigned in Green/amber/red threshold to be set after first 2
ly operating dashboard quarters of actual data.Freelancer Month Owner assigned in Green/amber/red threshold to be set after first 2 dependency ly operating dashboard quarters of actual data.
Employee Month Owner assigned in Green/amber/red threshold to be set after first 2 engagement ly operating dashboard quarters of actual data.
APPENDIX I - KPI DICTIONARY AND BOARD DASHBOARD
- ▸Risk
- ▸CADEN
- ▸METRIC OWNER THRESHOLD LOGIC
- ▸CE
Cash risk Mont Owner assigned in Green/amber/red threshold to be set after first
hly operating dashboard 2 quarters of actual data.Legal scope Mont Owner assigned in Green/amber/red threshold to be set after first exceptions hly operating dashboard 2 quarters of actual data.
Data incidents Mont Owner assigned in Green/amber/red threshold to be set after first
hly operating dashboard 2 quarters of actual data.AI policy exceptions Mont Owner assigned in Green/amber/red th
Source: Injexion Global Strategy 2027–2032 · Comprehensive Edition